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Returns & Exchanges
At MARS Cosmetics, we want you to be completely satisfied with your purchase. If you are not happy with your beauty products, you can return or exchange eligible items within 14 days of delivery.
1
Initiate Request
Log into your account and navigate to your order history to select the items you wish to return or exchange.
2
Prepare Package
Ensure items are unused, in their original packaging, and securely placed in a shipping box with the provided return label.
3
Ship Items
Drop off your package at any authorized courier location or schedule a pickup through our returns portal.
4
Quality Check & Refund
Once our warehouse receives and inspects the products, your refund or exchange will be processed within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing